97j77's Privacy Policy

1. Types of Information Collected

When registering and using services on 97j77, we collect the following types of personal information. This collection is carried out only for lawful purposes and no information is retained beyond what is necessary.

1.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Address and current residence details
• Email address and mobile number

1.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, bank account information
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Usage Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and history of pages visited
• Gaming activity and betting history

2. How Information Is Collected

We collect user information in the following ways:

2.1 Information Provided Directly

We collect information you provide directly during account registration, completing transactions, or contacting our support team. This includes details entered in registration forms, documents uploaded for identity verification, and information provided through live chat.

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically. This includes information gathered through cookies, web beacons, and similar technologies, which are used to improve the performance of the site.

2.3 Information Received from Third Parties

To ensure identity verification and financial security, we may sometimes receive verified information from trusted third parties. Such information is always received within the applicable legal framework.

3. Purposes for Using Information

97j77 uses collected information only for the following lawful purposes. We do not use information beyond these purposes without your consent:

1. Account Management: To handle registration, login, and account security.
2. Transaction Processing: To complete deposits and withdrawals successfully and to maintain transaction records.
3. Identity Verification: To prevent money laundering and to stop minors from accessing the platform.
4. Customer Support: To provide assistance in Bengali via 24/7 live chat and to resolve issues.
5. Service Improvement: To analyse user experience and improve the quality of the platform.
6. Legal Compliance: To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
7. Fraud Prevention: To ensure account security and the safety of the platform.
8. Personalised Experience: To provide relevant promotional offers based on your preferences (subject to your consent).

4. Information Storage and Security

97j77 places the highest importance on the security of your information. We have adopted industry-standard security measures that protect your personal and financial information from unauthorised access.

4.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted databases.
• Regular security audits and vulnerability assessments are conducted.
• Two-factor authentication applies to sensitive operations.

4.2 Organisational Security Measures

• Only authorised personnel have access to personal information.
• Staff receive regular training on data confidentiality.
• A defined response plan is in place in the event of a data breach.

4.3 Data Retention Period

We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as legal obligations require it to be kept. Financial transaction records may be retained for a defined period even after an account is closed.

5. Sharing Information with Third Parties

97j77 does not sell or rent your personal information. However, information may be shared with necessary third parties in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These organisations may only use information in accordance with our instructions, and data confidentiality agreements are in place with them.

5.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal requirements. Such disclosures are always made in compliance with the applicable legal framework.

5.3 Fraud Prevention

Information may be shared with regulatory authorities as necessary to prevent financial fraud and money laundering. This is essential to protect the interests of all users.

6. Cookie Policy

The 97j77 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your interaction with our site.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and ensuring security.
• Functional Cookies: Used to remember user preferences and settings.
• Analytics Cookies: Help monitor and improve site performance.
• Marketing Cookies: For displaying relevant promotional content (subject to your consent).

6.2 Cookie Controls

You can accept or decline cookies through your browser settings. However, disabling essential cookies may mean that some important features of the platform do not work correctly.

7. Your Rights

As a user of the 97j77 platform you have the following rights. For more information about these rights or to make any request, please contact our support team.

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. Upon receiving your request we will provide it in due course.

7.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. We will update it with the accurate information after verification.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being processed for specific purposes, particularly in the case of marketing communications. Upon receiving your objection we will stop processing the information for that specific purpose.

7.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format.

8. Protection of Minors

97j77 strictly prohibits persons under the age of 21 from using the platform. We are committed to protecting minors from accessing gambling.

During registration we verify national ID cards or other government-issued documents to confirm age. If we become aware that a minor is operating an account, that account will be closed immediately and the associated information will be securely deleted.

To protect minors, 97j77 recommends using parental control tools. For more information please read our Responsible Gaming Guidelines.

9. Changes to This Policy

97j77 reserves the right to update this privacy policy from time to time. In the event of any significant changes we will notify you in the following ways:

• By publishing a clear notice on the platform.
• By sending a notification to your registered email address.
• By updating the "Effective Date" at the top of this page.

Continuing to use the platform after an updated policy is published will be taken as your agreement to the revised policy. It is therefore recommended that you read the latest version regularly.

If you do not agree with the revised policy, please stop using the platform and contact our support team to close your account.

10. Contact

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is available 24/7 in Bengali to serve you.